We will be happy to send your dress to you free of charge if you are not able to collect your dress. My pre-order formal dress has arrived but I am unable to pick it up. We are more then happy to offer you an exchange or store credit that you can use to purchase something else from both our stores or online. My event has been cancelled/postponed, can I get a refund?Īs per our returns policy, we unfortunately can not issue a refund on any orders as when we place the order with our supplier, we are required to pay for it and are also not entitled to a refund by them. We will be in contact to let you know when you order has arrived. We haven't experienced any delays at present but will be sure to let you know. We place your dress order with our suppliers as soon as you place it with us so it is confirmed for the stated delivery time. I have a formal dress on pre-order, is it still coming? Please check under you items product description for the ETA on when your pre-order is due to arrive. Our pre-orders are still running as scheduled so we will dispatch your order as soon as it arrives. I have an online pre-order item, will I still be receiving this? *We recommend choosing express post for a more reliable and prioritised service. We can not update our shipping tables and times listed on our shipping page and check out as this changes regularly and affects all countries worldwide. Please add a few extra days onto what is listed in our shipping policy.įor international orders, please click here for Corona Virus updates with Australia Post. We ask that you allow extra time when placing your order for a specific required date. We have been advised by Australia Post that there are delays in deliveries due to closed borders locally within Australia and around the world. Yes, we are currently still trading as normal online. In these uncertain times, we understand that most of you are very anxious and we want to be as transparent as possible with how we are dealing and coping with the current situation so we've made a list of FAQs they may assist you. We will still be taking extra precautions with safe cleaning procedures by washing our hands often and wiping down all surfaces in store. We will be adhering to strict social distancing rules and can only permit a maximum of 15 people in our stores at any one time. Please check our trading hours on our contact us page here and check back regularly before you plan your trip to visit our store. Please note that our trading has changed. Our greatest priority is the health and safety of all of our team members, you our valued customers and the wider community. It does not store any personal data.As the COVID-19 crisis continues, we have been working through how we can best communicate and update you during this challenging time. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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